CleanliYes LLC (“CleanliYes,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a cleaning quote, book a cleaning service, communicate with us, or otherwise interact with CleanliYes.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
 

1. Information We Collect

We may collect information that you voluntarily provide when you request a quote, schedule a cleaning, contact us, make a payment, communicate with our team, or otherwise use our services.

This information may include:

• Name

• Email address

• Telephone number

• Cleaning/service address

• Billing information

• Property type

• Number of bedrooms and bathrooms

• Type of cleaning requested

• Preferred service date and time

• Access instructions

• Cleaning preferences or special instructions

• Communications between you and CleanliYes

• Information necessary to provide or improve your cleaning service

Please avoid submitting sensitive personal information that is not reasonably necessary for us to provide your service.
 

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies.

This may include information such as your:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Approximate geographic location

• Referring website or source

• Date and time of website visits

• Interactions with our website

We may use this information to operate our website, understand how visitors use it, measure advertising performance, improve customer experience, and protect against fraudulent or unauthorized activity.
 

3. How We Use Your Information

CleanliYes may use information we collect to:

• Provide cleaning quotes and estimates

• Schedule and manage cleaning appointments

• Communicate regarding your requested services

• Send appointment confirmations and reminders

• Process payments and invoices

• Provide customer support

• Follow up after quote requests

• Manage recurring cleaning services

• Improve our services and website

• Maintain business and accounting records

• Detect or prevent fraud or misuse

• Resolve disputes

• Comply with legal obligations

• Send promotional communications when permitted by law

We may also use information to understand which services customers are interested in and improve CleanliYes's marketing and business operations.
 

4. Email and Text Communications

When you request a quote, schedule a service, or otherwise provide your contact information, CleanliYes may contact you regarding your request or customer relationship.

These communications may include:

• Quote follow-ups

• Booking confirmations

• Appointment reminders

• Schedule changes

• Service updates

• Payment or invoice information

• Customer-service messages

• Post-service follow-ups

Where required by law, promotional or marketing communications will be sent only with appropriate consent.

You may unsubscribe from marketing emails using the unsubscribe option contained in the communication.

Consent to receive marketing communications is not a condition of purchasing CleanliYes services.
 

5. Text Messaging

If you provide your mobile telephone number and consent to receive text messages where required, CleanliYes may send service-related or promotional text messages.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional text communications by following the instructions provided in the message, such as replying STOP.

CleanliYes may still contact you when reasonably necessary regarding an active booking, transaction, account, or service request as permitted by law.

Mobile information will not be sold or shared with third parties for their own marketing purposes except with your consent or as otherwise permitted by law.
 

6. Online Booking and Scheduling

CleanliYes may use third-party scheduling and customer-management platforms, including ZenMaid, to manage appointments, customer information, communications, and cleaning services.

Information submitted through these systems may be processed by the applicable service provider according to its own privacy practices.

CleanliYes uses these platforms for legitimate business purposes related to operating and providing our cleaning services.
 

7. Website Platform

Our website may be hosted and operated using Wix and its associated technologies.

As a result, certain information generated when you use our website may be processed through Wix's infrastructure and services.

Wix maintains its own privacy practices governing information it processes as a service provider or in other applicable capacities.
 

8. Payment Information

When online payment options are offered, payments may be processed by third-party payment processors.

CleanliYes generally does not need to directly store complete payment-card information when transactions are handled through a third-party payment processor.

Payment processors may collect information necessary to complete transactions and prevent fraud according to their own privacy policies and applicable law.
 

9. Cookies and Analytics

Our website may use cookies and similar technologies to operate website functionality, remember preferences, analyze traffic, understand visitor behavior, and measure marketing effectiveness.

Certain third-party services integrated into our website may also use cookies or similar technologies.

Where required, visitors may be provided with options for managing non-essential cookies or tracking technologies.

Browser settings may also allow users to block or delete certain cookies, although doing so may affect website functionality.
 

10. Advertising and Social Media

CleanliYes may advertise through online platforms such as social media, search engines, and other digital advertising services.

These services may use cookies, pixels, or similar technologies to measure advertising effectiveness or understand whether someone interacted with a CleanliYes advertisement.

Where required by applicable law, these technologies will be used subject to appropriate disclosures or consent mechanisms.
 

11. How We Share Information

CleanliYes does not sell customer personal information in the ordinary meaning of selling customer lists for money.

We may disclose information when reasonably necessary to operate our business, including to:

• Website and hosting providers

• Scheduling and booking providers

• Payment processors

• Email and communication providers

• Customer-management systems

• Cleaning personnel who require information to perform your service

• Accountants, insurers, attorneys, or professional advisers

• Technology and analytics providers

• Government agencies or law enforcement when legally required

We seek to limit disclosures to information reasonably necessary for the relevant business purpose.
 

12. Cleaning Professionals

Information necessary to perform a scheduled cleaning may be provided to the cleaning professional or team assigned to the appointment.

For example, this may include the customer's name, service address, appointment information, access instructions, cleaning requirements, and relevant contact information.

Cleaning personnel are expected to use customer information only as necessary to perform authorized services and related business functions.
 

13. Property Access Information

Customers may provide door codes, lockbox instructions, building-access information, or other instructions necessary to enter a property.

We recognize that this information is particularly important.

CleanliYes will use such information for legitimate service purposes and will take reasonable measures designed to limit unnecessary access to it.

Customers should notify CleanliYes when temporary access codes expire or should no longer be used.
 

14. Data Security

CleanliYes takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted electronically.
 

15. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain customer relationships

• Maintain financial and business records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet insurance requirements

• Comply with legal, tax, accounting, or regulatory obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or retained as permitted by applicable law.
 

16. Children's Privacy

CleanliYes's website and cleaning services are intended for adults seeking cleaning services and are not directed toward children.

We do not knowingly solicit personal information from children through our website.

If we become aware that information from a child was collected in circumstances requiring parental consent, we may take appropriate steps to delete or otherwise address that information.
 

17. Your Privacy Choices

Depending upon applicable law and the circumstances, you may have rights or choices concerning certain personal information.

You may contact CleanliYes to request that we:

• Update inaccurate contact information

• Correct certain information

• Remove you from marketing communications

• Address questions regarding information we maintain about you

Certain information may need to be retained for legitimate business, contractual, legal, tax, insurance, fraud-prevention, or recordkeeping purposes.
 

18. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate third-party services.

CleanliYes does not control the privacy practices of independent third parties.

Customers should review the privacy policies of third-party services they choose to use.
 

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we may update the “Last Updated” date at the top of this policy.

Material changes will be communicated when required by applicable law.
 

20. Contact Us

If you have questions or concerns regarding this Privacy Policy or CleanliYes's handling of personal information, contact:

CleanliYes LLC
Email: Bookcleanliyesllc@gmail.com
Phone: 347-530-4035
Website:www.cleanliyesllc.com